How to Build Intelligent Support for Microsoft Dynamics 365 Business Central
Many companies face similar challenges — slow response times, recurring incidents, weak testing, and unclear reporting. In this 30-minute session, we’ll show how a structured approach to support helps you:
- Reduce the number of incidents and ease the team’s workload
- Improve service quality and user satisfaction
- Make support costs predictable and transparent
- Increase visibility with clear KPIs and reporting
We’ll walk through real business cases covering: Problem Management, TestOps processes, and Knowledge-Based Support—all aligned with modern IT service frameworks.
Reasons to visit the webinar
1. Reduce incident volume and support costs by up to 25% through structured root-cause analysis and long-term solutions
2. Cut repetitive testing effort by up to 70% through TestOps automation and reusable validation scripts.
3. Build intelligent support using AI Agent models, searchable knowledge bases, and platform-driven task workflows
In this session, we will discuss
- AI Agent models: enabling self-service support by connecting knowledge bases, project documentation, and live data from Business Central and other corporate systems.
- Problem Management: how one enterprise reduced repeated incidents and improved resolution efficiency
- TestOps automation: how a pharmaceutical company met strict validation demands with automated regression testing
- Knowledge-Based Support: how structured ownership and contextual search reduced repetitive issues
Our workshop will be interesting for
CIOs, CFOs, IT Directors, Heads of ERP, and Support/Operations leaders.
Speakers
Alex Ignatkin
