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AI Support Case Management
AI-driven case management system fully embedded in D365 that automates issue resolution and improves support quality
40% of support cases resolved automatically by Copilot AI — without human intervention
50% faster case resolution thanks to one-click creation, context-rich tickets, and smart consultant assignment
25–30% support cost savings by reducing user involvement and manual workload
Dynamics 365 Finance & Supply Chain Management
Are you struggling with slow and inefficient support processes of your Dynamics 365 F&SCM?
Do your users spend too much time describing issues and waiting for responses?
Are you missing SLAs due to inefficient case routing and delayed resolutions?
As your organization grows, so does the complexity of your system and number of users — leading to more tickets, repetitive support tasks and to missed SLAs. Fully manual issue handling results in lost time, frustration, and rising support costs. This is where AI Support Case Management (ASCM) steps in — a fully embedded, AI-powered solution inside Dynamics 365 F&SCM that transforms your support process.
With one-click case creation, automatic data capture, and Microsoft Copilot integration, ASCM resolves up to 40% of tickets instantly and ensures smart, accurate consultant assignment for the rest. It’s fast, scalable, and continuously improving with every ticket resolved.
Transform your support process with an AI-powered solution fully embedded in your Dynamics 365
EFFICIENCY
Automated case creation and context-rich tickets save time across the entire support process
Users can raise cases with one click directly from the document or process where the issue occurred. System context, error messages, and document metadata are automatically attached — eliminating the need for explanations and follow-ups.
SPEED
50% faster resolution with AI-based routing and instant knowledge suggestions
Copilot AI analyzes issues and suggests solutions within seconds. If human assistance is needed, the system assigns the case to the right consultant based on predefined rules and historical context — no manual triage required.
cost
Save up to 30% on support operations by reducing workload for both users and support teams
With up to 40% of issues resolved automatically and the rest handled faster, ASCM significantly reduces the time and effort spent on repetitive support tasks — helping you reallocate resources to what really matters.
Key challenges slowing down your support process
Repetitive support tasks
Without AI tools like Copilot, support teams waste time repeating answers to the same issues. There's no intelligent knowledge reuse or automation — every case starts from scratch.
Missing Context in Support Requests
Support team often receive vague or incomplete tickets and must reach out for additional details, adding extra communication loops — wasting valuable time and delaying ticket registration.
Inefficient Task Assignment
Without automation, cases are assigned based on availability or guesswork — not expertise. This leads to slower responses, escalations, and missed SLAs.
No magic, just an automatics process
One-Click Case Creation
AI-Powered Assistance with Copilot
Smart Consultant Assignment
Embedded in Dynamics 365 F&SCM
Infolog and errors saved automatically
Continuously Expanding Knowledge Base
Try It Free — Unlimited Users for 3 Months
Experience the full power of AI Support Case Management at no cost.
Get 3 months of free access for unlimited users — just submit a request via our AppSource page.
Step 1
Visit AppSource
Go to our solution page on Microsoft AppSource and submit a trial request.
Step 2
Install & Configure
Install ASCM directly into your D365 environment and complete a simple setup process.
Step 3
Hurray!
Go make yourself some tea while Copilot resolving issues
Results
50-60%
Faster resolution time
Smart case creation and assignment reduce delays and improve SLA compliance
25-30%
Support cost reduction
Lower workload for users and support teams leads to measurable savings
40%
Issues resolved automatically
Thanks to Copilot AI, up to 40% of cases are closed without any human involvement
Still not sure?
We’re ready to meet with your IT team or Microsoft Partner
Contact us
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