Pharmaceuticals
Сompliance with strict validation and regulatory standards
Microsoft Partner
UK I EU I MENA
SLA >97%
We are confident in our service and we include strict KPIs directly in the service contract
Service Scope
Incident support
24/7 Service Desk & single point of contact
SLA-based response and resolution times
Priority-based handling
Troubleshooting, root cause analysis, and end-user support
Trainings and guidance for semi-annual Microsoft updates
Platform monitoring, performance troubleshooting, and technical support
Integration support (CRM, EDI, banking, e-invoicing, 3rd-party apps)
Security & access incident management (roles, permissions, compliance)
Environment management (test/production copies, updates, restores)
Continuous Improvement & Solution Development
Custom development & automation — tailored extensions and solutions to match specific business needs
Knowledge management — structured documentation and best-practice guidelines for efficient system use and AI adoption
License management & optimization — ensuring cost efficiency and compliance to regulatory alignment
Proactive problem identification & resolution — anticipating risks before they impact business
Advanced reporting & analytics — actionable insights with Power BI and custom KPIs
Audit & compliance support — system documentation and regulatory alignment
+15–40%
Productivity increase with AI adoption (McKinsey)
Product Scope
A broad Microsoft ecosystem at your service
With expertise across ERP, cloud, collaboration, low-code automation, and AI, we ensure every part of your business runs on an integrated foundation. This accelerates adoption of new capabilities, and gives you flexibility to grow.
Dynamics 365 BC
ERP at the core of your operations
Azure Services
Scalability, security & integration
Microsoft 365&Teams
Productivity and collaboration
Power Platform
Low-code automation and reporting (Power BI, Power Apps)
Industry Solutions / ISV Add-ons
Vertical extensions for Business Central that cover industry-specific needs
Data & AI
Advanced analytics, AI assistants, and predictive insights
Why clients choose us — and how we solve their issues
Many clients started working with us after being dissatisfied with their previous support providers. Below are the most common challenges they experienced — and the typical ways we address them.
Pain
Change requests and incidents take too long; start dates and closure times are unclear
Our solution
- Centralized intake in tracker with clear prioritization and single ownership
- SLA-backed response and resolution times for all requests and incidents
- Regular check-ins with a dedicated account manager to ensure progress
- Optional AI assistant for faster triage and first-line support
Pain
Support feels too expensive and unpredictable
Our solution
- Hybrid support model: AI agent handles standard tasks, consultants focus on complex ones
- Reusable solutions published on Microsoft AppSource
- Hybrid support model: AI agent handles standard tasks, consultants focus on complex ones
- Nearshore teams across Europe for the right balance of quality and price
Pain
Customizations often introduce new bugs; testing is weak, regressions appear. Partners deliver “what was asked” instead of solving the real business case, leading to endless rework
Our solution
- Business-case driven delivery: we start from the business problem, define the right solution, and design test scenarios (incl. regression) around it
- User acceptance testing (UAT) before production release to ensure changes fit real needs
- Optional automated regression testing (TestOps) for broader coverage and higher release stability
- Co-design approach: upfront solution alignment, MVP for larger changes, and flexibility to refine based on user feedback
Pain
Current partner doesn’t understand your industry, proposed solutions don’t fit, and you often can’t articulate what exactly should be changed. This leads to endless rework, misaligned priorities, and wasted budget
Our solution
- Industry-focused consultants with hands-on experience in similar projects (Finance, Pharma, Distribution)
- A dedicated consultant assigned to your company, ensuring deep knowledge of your processes and continuity in support
- Senior analysts for onboarding to quickly capture your specifics and align the system with real business needs
- Free express audit of your system with clear, practical recommendations
Pain
Current partner does not offer solutions beyond the BC standard — reports remain unclear, documentation is hard to use, enhancements are overpriced or delayed, and industry specifics are poorly understood
Our solution
- Prebuilt Power BI reporting suite (customizable to your business) → PowerCentral
- AI-powered knowledge assistant: upload your docs and let users get answers in plain language
- Discounted AppSource library of ready-to-use solutions; co-funding of new features if they benefit multiple clients
98%
Customer’s satisfaction rate
Solutions That Drive Results
We see BC Care 360° not just as support, but as a partnership aimed at delivering fast and tangible results. That’s why the packages includes the Welcome Pack — a set of proven solutions that streamline processes, boost efficiency, and help you get the most out of Business Central from day one.
Power Central is a ready-to-use analytics platform built on Power BI for Business Central, enabling you to set up financial dashboards in just a few days and gain detailed insights into purchasing, sales, and logistics.
AI Agent – an AI assistant based on ChatGPT technology, securely deployed in your private cloud with your business data. It enables fast search through your corporate knowledge base, assists with
Trusted by
1. Industries. Our key industries include
Distribution
Struggling with fragmented supply chains, inventory discrepancies, and pressure to deliver faster at lower cost
Finance
Dealing with regulatory complexity, data security risks, and the need to automate compliance and reporting processes
2. Localizations
Pricing
Start – Adhoc
€0
Per month
Basic – Reliable support
€1 490
Per month
Growth – Proactive partnership
€3 990
Per month
Custom – Tailored
On request
Per month
Our team
Microsoft Solutions Partner
8+ average years in D365 Business Central (ex-NAV)
32 certified professionals across Business Central, Power Platform and Azure
67+ Dynamics 365 Business Central specialists (CET)
2 solution architects, 6 team leads, 20 senior developers, 15 senior functional consultants
SPECIAL OFFER
SLA >97%
We are confident in our service and we include strict KPIs directly in the service contract
Contact us
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